Lead Technical Account Manager

At NiCE, we’re looking for a Lead Technical Account Manager to take ownership of customer relationships and provide excellent technical and customer service to key CX customers. The role involves resolving complex problems, ensuring customer satisfaction, and expanding product usage.

Requirements

• 10 years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery
• Demonstrated technical problem solving proficiency
• Excellent analytical and advanced troubleshooting skills with end-users/customers
• Working technical knowledge of contact center software/design/functionality
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth and development