Tech Manager, Customer Support, Actimize
NICEPune, Maharashtra, India
Posted January 16, 2026
Full Time
About the Company
NICE Ltd. (NASDAQ: NICE) is a global company that provides software products for customer experience, financial crime prevention, and public safety.
Job Description
We are looking for a hands-on, technically strong, and people-focused Technical Support Manager to lead AML Customer Support operations for the International Markets (EMEA & APAC). This role involves owning backlog health, driving complex case resolution, managing customer escalations, and ensuring high-quality delivery for NiCE Actimize AML customers.
Requirements
- 8+ years in Technical / Customer Support for enterprise-grade software
- 3+ years leading or managing support engineers
- Strong hands-on experience in AML / Financial Crime solutions
- Experience working with global customers in regulated environments
- Ability to deep-dive into complex AML, application, and platform issues
- Strong customer communication and escalation management
- Strong data-driven decision-making and prioritization capability
- Ability to balance delivery pressure with people leadership responsibilities
Benefits
- Competitive salary
- Benefits package
- Opportunities for growth and career development
