Senior HRBP, Cognigy

NiCE is seeking a Senior HRBP to provide HR support and leadership to a critical line of business: Customer Service Automation. The role will drive culture, design organizations for maximum impact, lead change management, and provide leadership coaching. The ideal candidate will have excellent communication skills, strong business acumen, and experience working with global teams.

Requirements

• Develop and implement HR plans and solutions
• Partner with Director, Human Resources and the business on organizational design, workforce planning, talent management, succession planning, and all other relevant HR processes
• Provide management coaching to front-line managers and senior leaders
• Assess assigned business unit's training needs and conduct 1x1 and group training sessions as appropriate
• Review and analyze business metrics, including data on retention and employee experience, to recommend actions/changes
• Consult with business and Finance on headcount planning and reporting, ensuring deep understanding of headcount management and movement
• Provide compensation support, including salary planning, approval of salary actions, promotions, and job re-leveling
• Work with front-line managers and employees to address sensitive employee relations issues, fairly representing all interests
• Work with business groups to assess, create, and implement innovative solutions for employee engagement initiatives
• Partner with Talent Acquisition on recruitment within the organization, including candidate assessment, supporting internal mobility, and ensuring compliance with processes and procedures

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance