Senior HRBP, Cognigy

NiCE is seeking a confident HR Business Partner to provide a full range of HR support and leadership to a strategic line of business: Customer Service Automation. The role involves driving culture, designing organizations, leading change management, providing leadership coaching, and driving HR functional excellence.

Requirements

• Work with senior management and the HR team to develop and implement HR plans and solutions
• Partner with Director, Human Resources and the business on organizational design, workforce planning, talent management, succession planning and all other relevant HR processes
• Provide management coaching to front-line managers and senior leaders
• Assess assigned business unit's training needs and conduct 1x1 and group training sessions as appropriate
• Review and analyze business metrics including data on retention and employee experience to recommend actions/changes
• Consult with business and Finance on headcount planning and reporting, ensuring deep understanding of headcount management and movement
• Provide compensation support including salary planning, approval of salary actions, promotions and job re-leveling
• Work with front-line managers and employees to address sensitive employee relations issues, fairly representing all interests
• Work with business groups to assess, create and implement innovative solutions for a variety of employee engagement initiatives within the client group
• Partner with Talent Acquisition on recruitment within the organization, including candidate assessment, supporting internal mobility and ensuring compliance with processes and procedures

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• NICE-FLEX (hybrid work model: 2 days in-office, 3 days remote)