Senior Incident Manager

At NiCE, we're looking for a Senior Incident Manager to join our global team. The role involves coordinating teams during urgent outages, communicating with customers and stakeholders, and driving incident resolution. The ideal candidate will have a bachelor's degree in a related field and at least 5 years of experience in technical support, preferably with advanced knowledge in Contact Center Software, Telecommunications, Computer Networking, Programming, and Integrations.

Requirements

• Bachelor’s degree in business information systems or related field required
• 5+ years' experience in technical support, preferably supporting Internet Service Providers, networks, and/or Business Software
• Minimum six years experience with advanced knowledge in Contact Center Software, Telecommunications, Computer Networking, Programming, and Integrations
• Excellent technical, analytical, and problem-solving skills in high-pressure, complex environments
• Strong written and verbal communication skills, ability to communicate effectively across all company teams
• Demonstrated ability to work independently as part of a larger team in a fast-paced, agile environment, with assertiveness and critical thinking

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance