Application Support Analyst

Role Overview

As an Application Support Analyst, you will be responsible for providing client services and support for the Nasdaq Market Technology product and service offerings. You will be part of the global service desk team that provide 24/7 standard support and emergency support.

What You Will Do

Providing day-to-day product support to the Nasdaq Market Technology client base, tracking and resolving operational, technical, and user-reported issues, and collaborating with client tech teams to address issues.

Why It Might Be a Fit

We are looking for a self-learner with excellent problem-solving skills, attention to detail, and organizational skills. Prior technical background in system/product troubleshooting is a plus.

Requirements

• Bachelor’s Degree or equivalent experience in Computer Science, Information Systems or other related field
• At least 4 years work experience in Data Center, Trading, Computer, or Network Operations
• Ability to effectively use tools such as JIRA, Confluence, SVN, Putty, MS Office (in particular Excel)
• Good understanding of service level metrics
• Basic data analysis skills
• Excellent verbal and written communication skills
• Solid attention to detail and organizational skills
• Critical thinking and natural curiosity; a self-learner
• Excellent problem solving skills

Benefits

• Permanent full-time role
• Hybrid work model setup (at least 2 office days per week)
• Autonomous but fast-paced work environment
• Opportunities to learn & grow
• Rewards with a global impact