Client Services Manager, Life Sciences
ODAIAToronto, Ontario, Canada
Posted March 23, 2026
120000 - 145000 CAD
Full Time
About the Company
ODAIA delivers AI-powered commercial intelligence for life sciences, unifying data, accelerating results, and helping commercial teams deepen engagement to enhance care for providers and patients.
Job Description
Client Services Manager, Life Sciences - Full-Time / Permanent position responsible for leading end-to-end customer experience with ODAIA's products, including strategic customer engagement, data, brand strategy, project planning, and ROI conversations to ensure customers realize measurable value from ODAIA.
Requirements
- 6+ years in consulting, SaaS, or client-facing roles (e.g., Engagement Manager, Consultant, Customer Success) within the life sciences industry
- Strong understanding of commercial pharma (marketing, analytics, omnichannel, commercial excellence)
- Ideally some experience using AI within the industry
- Proven ability to manage complex, multi-stakeholder projects
- Exceptional communication skills with the ability to influence technical and non-technical audiences
- Analytical mindset with experience translating data into actionable insights
- Ability to operate with structure in ambiguity and thrive in fast-paced environments
- A proactive, ownership-driven approach with strong attention to detail
- Accountable, proactive and agile
- Action orientated with the ability to work quickly and efficiently in a fast-paced environment
- Grand vision, low ego, and able to make a big impact
Benefits
- Values-Based Culture
- AI-Native Environment
- Comprehensive Rewards
- Remote-First Flexibility