Client Services Manager, Omnichannel Strategy (HCP)

ODAIA delivers AI-powered commercial intelligence for life sciences, and we are looking for a Client Services Manager, Omnichannel Strategy (HCP) to lead the customer experience with our products from kickoff to renewal.

Requirements

• 4+ years of experience in a client-facing, strategic role within SaaS, analytics, consulting, or technology-driven environments
• Hands-on experience supporting omnichannel marketing, campaign analytics, or commercial strategy within Pharma, Life Sciences, or Healthcare
• Strong ability to interpret complex performance data and translate it into clear recommendations for campaign optimization and media investment
• Deep understanding of the North American pharmaceutical marketing ecosystem, including brand teams, analytics, marketing operations, and commercial excellence
• Strong storytelling and communication skills, with the ability to present insights to both technical and non-technical audiences
• Analytical mindset with a consultative approach—focused on outcomes, impact, and ROI rather than outputs alone
• Highly collaborative, proactive, and action-oriented, with the ability to balance multiple priorities in a fast-paced environment

Benefits

• Comprehensive Rewards
• Remote-First Flexibility
• Meaningful stock option grants
• Immediate medical/dental enrollment
• Flexible time off