ODAIA delivers AI-powered commercial intelligence for life sciences. The Client Services Manager, Life Sciences leads the end-to-end customer experience with ODAIA's products, from kickoff through renewal, and owns strategic customer engagement across the lifecycle.
Requirements
- 6+ years in consulting, SaaS, or client-facing roles (e.g., Engagement Manager, Consultant, Customer Success) within life sciences industry
- Strong understanding of commercial pharma (marketing, analytics, omnichannel, commercial excellence)
- Ideally some experience using AI within the industry
- Proven ability to manage complex, multi-stakeholder projects
- Exceptional communication skills with the ability to influence technical and non-technical audiences
- Analytical mindset with experience translating data into actionable insights
- Ability to operate with structure in ambiguity and thrive in fast-paced environments
- Proactive, ownership-driven approach with strong attention to detail
- Ability to understand business needs and develop consistent, clear analysis and report potential issues
- Accountable, proactive and agile
- Action orientated with the ability to work quickly and efficiently in a fast-paced environment
- Has exceptional communication skills, understand how to influence to both technical and non-technical teams
- Grand vision, low ego, and able to make a big impact
Benefits
- Values-Based Culture
- AI-Native Environment
- Comprehensive Rewards
- Remote-First Flexibility
- LOCATION & BUSINESS TRAVEL
- DIVERSITY, EQUITY & INCLUSION
- ACCOMMODATIONS AND ACCESSIBILITY