Client Services Manager, Life Sciences

ODAIA delivers AI-powered commercial intelligence for life sciences. The Client Services Manager, Life Sciences leads the end-to-end customer experience with ODAIA's products, from kickoff through renewal, and owns strategic customer engagement across the lifecycle.

Requirements

• 6+ years in consulting, SaaS, or client-facing roles (e.g., Engagement Manager, Consultant, Customer Success) within life sciences industry
• Strong understanding of commercial pharma (marketing, analytics, omnichannel, commercial excellence)
• Ideally some experience using AI within the industry
• Proven ability to manage complex, multi-stakeholder projects
• Exceptional communication skills with the ability to influence technical and non-technical audiences
• Analytical mindset with experience translating data into actionable insights
• Ability to operate with structure in ambiguity and thrive in fast-paced environments
• Proactive, ownership-driven approach with strong attention to detail
• Ability to understand business needs and develop consistent, clear analysis and report potential issues
• Accountable, proactive and agile
• Action orientated with the ability to work quickly and efficiently in a fast-paced environment
• Has exceptional communication skills, understand how to influence to both technical and non-technical teams
• Grand vision, low ego, and able to make a big impact

Benefits

• Values-Based Culture
• AI-Native Environment
• Comprehensive Rewards
• Remote-First Flexibility
• LOCATION & BUSINESS TRAVEL
• DIVERSITY, EQUITY & INCLUSION
• ACCOMMODATIONS AND ACCESSIBILITY