IT Support Engineer, EMEA

Role Overview

Join the Workplace Technology Team in Okta's Business Technology organization to drive clarity, collaboration, and accountability in everything we do. As an IT Support Engineer, you will be responsible for providing world-class dynamic technology support for employees and maintaining in-office technologies.

What You Will Do

Provide onsite and remote IT support to employees, troubleshoot and resolve issues related to Windows, macOS, VPN, email, Zoom, and collaboration tools. Assist with onboarding activities, incident and operational management, inventory and asset management, conference room and infrastructure support, and business and leadership support.

Why It Might Be a Fit

We are seeking a candidate with 1-2+ years of experience supporting internal or external customers in an IT Service Desk environment, 2+ years of experience supporting Mac and Windows devices, and 2+ years of experience working in a heavily SaaS-based environment. The ideal candidate should be proficient in troubleshooting Windows and Mac platforms, leveraging their expertise in Jamf and Intune.

Requirements

• 1-2+ year supporting internal or external customers in an IT Service Desk environment
• 2+ years experience supporting Mac and Windows devices
• 2+ years experience working in a heavily SaaS-based environment with responsibility managing user/role based access to systems
• 1+ years supporting video conferencing systems preferable

Benefits

• equity
• bonus
• comprehensive healthcare coverage
• paid time off
• parental leave