IT Support Engineer

Role Overview

WME is seeking an IT Support Engineer to support WME Group EMEA. This role will work across the agency’s businesses, including WME, 160/190, IMG Models, IMG Licensing, Done and Dusted. The role will report to WME’s IT Manager based in London (EMEA).

What You Will Do

Monitor the Helpdesk system for incoming incidents and service requests, provide effective end-user computing support, work collaboratively with other IT team members and wider teams, and maintain flexibility in working hours.

Why It Might Be a Fit

Must be detail-oriented, willing to do the work, possess exceptional relationship-building skills, and enjoy working in a highly iterative, agile and fast-paced environment.

Requirements

• Working knowledge of ITIL principles and experience using ITSM tools for incident, and requests
• Familiar with enterprise imaging and deployment tools (e.g. Intune, Windows 11)
• Background in Level 1 IT Support
• Administer and support the Microsoft Office / Microsoft 365 productivity suite
• Experience with Microsoft Azure Active Directory and Microsoft 365 Admin, including user and access management
• Enterprise experience deploying, managing, and supporting Windows, macOS, and iOS environments
• Enterprise-level AV administration and support
• Set up and support mobile devices and desktop telephony