Technical Customer Success Manager
OpalSan Francisco, California, United States • New York, New York, United States
Posted October 10, 2025
Full Time
About the Company
Opal is a leading provider of identity security solutions, specializing in access management for modern enterprises. Offering advanced services like time-based access, machine identity security, and artificial intelligence-driven authorization, Opal ensures scalable, fast, and intelligent identity management. Based in New York City and San Francisco, the company is backed by top-tier investors including Greylock and Battery Ventures, positioning it as a key player in the evolving landscape of enterprise security.
Job Description
Opal Security is seeking a Technical Customer Success Manager to re-architect customer success practices and build a high-performing customer-facing team. The role involves technical defense, relationship building, and championing customer needs to inform product development. It’s a player-coach model, focused on growth, retention, and advocacy.
Requirements
- 6+ years in customer success, account management, or solutions engineering
- Track record of driving real outcomes at scale
- Ability to translate customer needs into frameworks
- Fluency in technical concepts (solutioning, infrastructure, security)
- Experience with solutions engineering and startup environments
