Technical Support Engineer

Role Overview

A Technical Support Engineer provides technical assistance to Packsize customers throughout North America, working in a diverse team to resolve technical issues and improve customer relationships.

What You Will Do

Answer inbound support calls, collaborate with customers to resolve issues, and identify and diagnose problems with little information.

Why It Might Be a Fit

The ideal candidate is motivated, driven, and enjoys working with customers and solving problems, with a strong attention to detail and excellent communication skills.

Requirements

• BS/BA in related discipline
• Spanish speaking a plus
• Advanced degrees a plus
• Networking or IT support experience a plus
• 3-5 years of hands-on experience
• Experience in diagnosing, solving, and implementing solutions to technical issues
• Experience in high-level remote troubleshooting
• Completely dependable, excellent at problem-solving and troubleshooting
• Proven track record of reliability during Technical Support shifts
• Excellent de-escalation skills to reduce potential dispatches
• Self-motivated with a proven track record in managing technical issues and projects
• Highly proficient with Packsize technology with a strong attention to detail
• Possess strong communication skills and the ability to communicate professionally in written responses to emails and phone communications to customers both internal and external
• Must be organized and analytical, able to eliminate obstacles through creative approaches
• Proven to possess great time management skills
• Familiar and comfortable with high-paced, high-technology environments

Benefits

• Competitive hourly rate ($28-$30/hr)
• Opportunity to work with industry-leading technology
• Constructive work environment
• Training on Packsize equipment
• Opportunity for advancement and professional growth