Product Support Specialist (Life Sciences)

We are looking for a Product Support Specialist (Life Sciences) to join our Product Support team, reporting to the Manager of Product Support. In this role, you'll partner closely with customers to resolve technical questions, troubleshoot issues, and help them unlock the full value of PatSnap's Life Sciences products and broader innovation intelligence platform.

Requirements

• 2+ years in a customer-facing role
• Life Sciences (Biology, Chemistry, BSc) education background or industry knowledge is required
• Knowledge of API and SSO is not required but would be beneficial
• A dedication to problem-solving
• Great at answering questions with a customer-centric approach
• A passion for educating, explaining, and demystifying complex topics
• An agile mindset which can handle curveball questions and quickly changing scenarios
• Comfortable with thinking on the spot when dealing with urgent requests
• A willingness to receive and implement feedback and continually grow

Benefits

• Five weeks of paid vacation
• Two company-paid community volunteering days
• Health and dental benefits for you and your dependents from day one
• RRSP matching
• Hybrid work environment + WFH stipend for your home office set-up
• Paid parental leave policy
• A 24/7 employee assistance program which provides access to virtual healthcare, therapy, financial and legal assistance, wellness counselling and resources for family support