Patsnap is a global leader in AI-powered IP and R&D intelligence, serving over 15,000 companies. They offer comprehensive services including intellectual property management, scientific research, and competitive intelligence, leveraging their proprietary innovation data and domain-specific AI assistant Hiro to boost IP productivity by 75% and reduce R&D waste by 25%. Patsnap's unique approach combines advanced AI with specialized knowledge to provide actionable insights across the entire innovation lifecycle.
We are looking for a Product Support Specialist (Life Sciences) to join our Product Support team, reporting to the Manager of Product Support. In this role, you'll partner closely with customers to resolve technical questions, troubleshoot issues, and help them unlock the full value of PatSnap's Life Sciences products and broader innovation intelligence platform.
Patsnap is a global leader in AI-powered IP and R&D intelligence, serving over 15,000 companies. They offer comprehensive services including intellectual property management, scientific research, and competitive intelligence, leveraging their proprietary innovation data and domain-specific AI assistant Hiro to boost IP productivity by 75% and reduce R&D waste by 25%. Patsnap's unique approach combines advanced AI with specialized knowledge to provide actionable insights across the entire innovation lifecycle.