Benelux Customer Experience Operations Supervisor (English/Dutch/Flemish Bilingual)

At Percepta, we bring first-class service across each market we support. As a Customer Experience Operations Supervisor in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

Requirements

• Must be fluent in English and either Dutch or Flemish with written and verbal skills to C1 level
• Further education qualification or university degree (preferred)
• Mid-level contact/call centre experience required
• Automotive or similar industry experience preferred
• Proven experience managing, coaching, and improving performance
• Understanding of contact centre technologies and reporting systems preferred
• Strong organisational, analytical, and problem-solving skills
• Excellent communication and interpersonal abilities
• Proficient in Microsoft Office and general computer systems
• Strong leadership and conflict resolution skills
• Ability to prioritise and thrive in a fast-paced environment
• Professional judgement and decision-making capability

Benefits

• 25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
• Company pension
• Life Assurance 4 x annual salary
• Contributory pension scheme
• Private Medical and Insurance and discounted dental scheme
• Comprehensive travel insurance for you and family in line with Scheme rules
• Discounts on brand new vehicles
• Employee Assistance Program (EAP)
• Cycle to work scheme
• Free On-site parking