Dutch CX-Universal Agent - (English/Dutch Bilingual)
PerceptaEngland, United Kingdom
Posted April 9, 2026
28691 - 30691 GBP
Full Time
About the Company
Percepta is a joint venture with TTEC, specialising in creating customer loyalty across the globe.
Job Description
Percepta is seeking a Dutch Bilingual CX Universal Agent to join their team in Daventry, UK. The successful candidate will provide exceptional customer experiences, handle inquiries, and resolve issues across phone, email, and chat. The role requires a C1-level fluency in English and Dutch, excellent customer service skills, and proficiency in Microsoft Office and CRM systems.
Requirements
- Secondary School qualifications or similar / High school
- Bilingual C1-level fluency in English and Dutch or Flemish
- Strong customer service and relationship-building skills
- Proficiency in Microsoft Office, CRM systems and working across multiple digital platforms and screens
- Excellent organisational skills, attention to detail and the ability to manage time and prioritise effectively
Benefits
- 22 days Annual leave
- Company pension
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical and Insurance and discounted dental scheme
- Comprehensive travel insurance for you and family in line with Scheme rules
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
- Cycle to work scheme
- Free On-site parking