Case Manager - Dutch Bilingual
PerceptaEngland, United Kingdom
Posted March 21, 2026
28117 - 28117 GBP
Full Time
About the Company
Percepta is a joint venture with TTEC, specialising in creating customer loyalty across the globe.
Job Description
As a Dutch Bilingual Customer Experience Case Manager, you'll be creating and delivering amazing customer experiences while being part of a unique culture. You'll manage individual customer cases from start to finish using strong communication, negotiation, and influencing skills to ensure every issue is fully resolved.
Requirements
- Secondary School qualifications or similar
- Strong communication and writing skills
- Fluency/proficiency in Dutch and German and/or English, to C1 or native fluency level
- Problem solving skills
- Ability to work on own initiative and prioritise workload without supervision
- Strong decision-making skills
- Understanding of the differences between a call centre and customer service mindset
Benefits
- 22 days Annual leave
- Company pension
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical and Insurance
- Comprehensive travel insurance
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
- Cycle to work scheme
- Free On-site parking