Human Resources Business Partner
PerceptaMelbourne, Victoria, Australia
Posted January 23, 2026
Full Time
About the Company
Percepta is a global customer relationship organization that specializes in end-to-end contact management for clients' customers, prospects, suppliers, and distribution networks. Leveraging a worldwide footprint, the company delivers multilingual, multichannel customer experience solutions—including call centers, outbound marketing, lead generation, and social media engagement—across diverse time zones. Its focus on integrating CRM, customer lifecycle, and loyalty programs positions Percepta as a specialist in optimizing the full customer journey. The firm's ability to scale complex, language-rich operations while maintaining high satisfaction metrics sets it apart in the customer experience industry.
Job Description
As a Human Resources Business Partner at Percepta, you'll provide comprehensive HR support to client department areas, work in partnership with Talent Acquisition, and facilitate the achievement of business objectives by coaching and supporting Managers and Team Leaders.
Requirements
- CIPD Qualified
- Undergraduate University Degree or equivalent experience
- Mid - Level HR Generalist experience
- In house recruitment experience gained in a similar environment
- Previous practiced experience of similar responsibilities as listed above ideally gained in contact centre, manufacturing or retail environment, other industries will be considered
Benefits
- Competitive Salary with Incentives
- Hybrid/flexible working arrangements
- Tuition Reimbursement
- Employee Assistance Program
- Partner Cash Back Offer
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
