Product Support Specialist
PodiumLehi, Utah, United States
Posted October 14, 2025
43260 - 43260 USD year
Full Time
About the Company
Podium is a platform designed to help local businesses improve their online presence and customer engagement. By offering services such as online reviews, reputation management, review analytics, and text marketing campaigns, Podium aims to simplify the way small businesses interact with their customers. The company's core value proposition lies in its multi-product approach, which centralizes communications and streamlines business operations for local enterprises.
Job Description
Podium is seeking a Product Support Specialist to provide technical support to B2B customers, addressing their questions, troubleshooting issues, and assisting them with growing their business. The company focuses on creating AI employees and has been recognized for innovation in multiple industries. This role offers challenges, skill growth, and a supportive team environment.
Requirements
- 2-3 years of experience providing support for multiple online software or SaaS products and/or IT experience
- Strong problem-solving abilities
- Excellent verbal and written communication skills
- Ability to handle multiple tasks simultaneously and work under pressure
- Familiarity with support systems (Salesforce, Twilio, Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Intercom)
- Technical knowledge in phone systems, VoIP, and network connectivity
Benefits
- Life insurance
- Long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time
- Excellent medical, dental, and vision benefits
- Bi-annual swag drops with cool Podium gear and apparel
- A stellar HQ (Utah) gym with local professional coaches and classes offered
- Onsite HQ (Utah) child care center, subsidized for employees
- Podium is an equal opportunity employer.
