Customer Service Agent - Hardship
Probe CXMelbourne, Victoria, Australia
Posted April 1, 2026
Full Time
About the Company
Probe CX is a global customer experience organisation focused on creating environments where digitally-enabled CX thrives. A part of Probe Group, we enhance experiences with the right blend of people and technology to help our clients achieve their CX transformation goals. Partnering with organisations across more than 11 industries, our solutions help unlock trapped CX value. We create meaningful interactions that exceed expectations through our digitally-powered, people-first approach. Rooted in a culture of diversity, accountability and respect, Probe CX designs scalable, end-to-end CX solutions by understanding the challenges of our clients, their employees and their customers. From managed and outsourced services to intelligent automation and workforce transformation, our teams drive tangible results for businesses of all sizes. With over 40 years of experience building socially responsible and sustainable CX solutions, we are the partner of choice for next-generation driven CX.
Job Description
We are looking for several dedicated individuals to join our team in Melbourne as a Customer Service Representative to provide critical assistance to customers navigating financial stress and vulnerability.
Requirements
- At least 1 year of experience in contact centre or customer face customer service
- Strong verbal and written skills, including spelling, grammar, and clarity
- Previous experience in Collections or Hardship is highly desirable
- Proficiency in working across multiple systems and tools to complete interactions and admin workflows
- Ability to take coaching feedback and apply it consistently to improve performance
Benefits
- Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment
- Unlimited mental health and well-being platform
- Respectful, inclusive, and ethical workplace culture that values integrity and honesty
