Customer Assist Partner (Hardship)
Toyota Motor Corporation AustraliaMelbourne, Victoria, Australia
Posted March 19, 2026
Full Time
About the Company
Since its foundation in 1937, globally, Toyota has strived continuously to contribute to the sustainable development of society and the planet through its business operations. It’s a principle that we have continued since Toyota Australia started in 1963 and has helped to cement our position as Australia’s leading automotive company. Motor vehicles greatly expand the freedom of mobility, however, we recognise that they can also have an effect on our society and the environment. With this in mind, we listen carefully to our stakeholders as we pursue a business that works towards harmony with people, society, and the global environment. We are continuously innovating to develop vehicles that meet the needs of the market both now and into the future. Our research focuses on vehicles powered by a range of alternative fuels and vehicles with the potential for automated driving. Meanwhile we continue to work towards vehicles that are safe for everyone, and that maintain the standards of durability and reliability that people expect from the Toyota brand.
Job Description
As a Customer Assist Partner at Toyota Finance Australia, you will be supporting customers who have requested hardship assistance to understand their individual situation and provide supportive options to help them get back on track. The role is a permanent opportunity with flexible hours and a supportive work environment.
Requirements
- Experience in delivering exceptional customer service in a call centre environment
- Collections experience desirable
- Ability to remain resilient when dealing with vulnerable and challenging customers
- Strong attention to detail whilst working under pressure
- Knowledge of the Retail Collections Policy and NCCP requirements
Benefits
- Flexible hours and workspaces
- Career Development
- Wellness facilities & Employee Assistance Program
- Paid volunteer days to support your community
- Employee Community Grants Fund
