Customer Solutions Lead
Toyota Motor Corporation AustraliaMelbourne, Victoria, Australia
Posted March 23, 2026
Full Time
About the Company
Toyota Australia is a leading finance company that supports and rewards its employees through development programs and recognition.
Job Description
Flexible work arrangements, access to lease a brand-new Toyota, professional development programs, discounted private health insurance, employee assistance program, state-based social clubs, and more. As Customer Solutions Lead, you will manage the workflow, investigate disputes, and deliver honest and fair resolutions to address customer concerns.
Requirements
- Understanding of RG 271 and internal/external dispute process is mandatory
- Extensive leadership and coaching experience
- Strong stakeholder management skills
- Conflict management experience
- Excellent verbal and written communication skills
- Ability to engage with external partners using strong influencing and engagement skills to create sound business outcomes
- Good knowledge of dealing with AFCA and case management escalation, Competition and Consumer Act, Privacy Act, National Consumer Credit Protection Act, Anti Money Laundering & Counter-Terrorism Financing Act
- Asset Financing or automotive industry experience
- Intermediate Excel and Word Skills
Benefits
- Flexible hours and workspaces
- Career Development
- 26 weeks paid primary carers leave & 8 weeks paid parental leave for secondary carers
- Wellness facilities & Employee Assistance Program (private coaching available to you and your family)
- Paid volunteer days to support your community / Employee Community Grants Fund
- Employee Car Benefit Scheme
