VP of Customer Success

Probook is a AI dispatcher for the home services industry. We're looking for a VP of Customer Success to build the post-sales engine that turns high-stakes, high-touch customer delivery into a repeatable, scalable machine.

Requirements

• 5+ years of post-sales leadership in B2B vertical SaaS (Series A-D stage preferred)
• Proven transition experience: You have successfully taken a company from founder-led customer success to a scalable post-sales organization
• Enterprise training/implementation chops: Experience managing onboarding for high-value vertical solutions ($50k+ ACV) with non-technical buyers
• Commercial track record: You have owned GRR/NRR targets and can speak to the numbers you've hit
• Player-coach mentality: You have personally managed and triaged strategic accounts while simultaneously building the team and systems around you
• NYC based: Excited to work in-office 5 days/week in our high-collaboration culture

Benefits

• Competitive Compensation
• Equity
• Health: Comprehensive medical, dental, and vision coverage
• Lifestyle: 'Take what you need' vacation policy, monthly food stipend, and really good office snacks
• Access: Direct access to world-class investors and advisors