Customer Support Specialist

Procare Solutions is seeking a Customer Support Specialist to provide excellent customer service and support to end-users via remote connection over the telephone. The ideal candidate will have intermediate knowledge of the Windows 10 operating system and networking, proficiency with Microsoft Office applications, and excellent communication skills.

Requirements

• Deliver excellent customer service and support to end-users via remote connection over the telephone for up to 80% of the workday
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about product usage and services
• Follow standard processes and procedures with the ability to improvise solutions as needed
• Offer alternative solutions where appropriate with the objective of retaining customer's business
• Follow up and make scheduled call backs to customers where necessary
• Stay current with software changes/updates and participate in training as required
• Punctual, regular, and consistent attendance

Benefits

• Comprehensive benefits packages including medical, dental, & vision plans
• HSA option with employer contributions of $50/month
• Vacation time, holidays, sick days, volunteer & personal days
• Paid Parental Leave
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement up to $2,000/year and continued Professional Development
• Free access to our Employee Assistance Program with 24/7 live support
• Casual workplace environment
• Some meals provided
• Voluntary Pet Insurance
• Prime downtown location close to restaurants and entertainment
• Promote from within- excellent career paths