Client Success Manager, Mid-Market - Northeast

We are seeking a Client Success Manager to build and maintain strong relationships with our mid-market employer clients. The role will support the Northeast territory and require 3-5 years of experience in Client Success, Account Management, or relationship management. The ideal candidate will have excellent negotiation, collaboration, and listening skills, as well as strong project management skills and business acumen.

Requirements

• Establish, cultivate and manage the customer relationship at multiple levels, serving as a healthcare consultant and trusted business advisor and deliver customer-centric solutions
• Build relationships with consultants and brokers, recognizing the value they bring to our clients
• Successfully manage upsells of new product lines and renewals of current clients
• Effectively plan, negotiate and influence the interactions and relationships with customers, their brokers / consultants and internal team members to achieve strategic account goals
• Deliver regular reporting to customer including plan performance and service results
• Create and clearly articulate the value story, trend drivers and tracking of solutions performance to the customer
• Develop a strategic plan for a mid-market size book of business to efficiently meet role objectives

Benefits

• Paid family and parental leave
• Preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support)
• Family and pet care fund
• Paid time off, including vacation, sick leave, personal days and summer flex time
• Company equity
• Bonus program
• 401(k) plan with company match
• Access to on-demand legal and financial advice
• Learning and development programs to help you grow professionally and a mentorship program
• Company social events to include annual volunteer day and donation matching