The Senior Director, Client Success – Large/National Market is a member of the Client Success leadership team in the Progyny organization for our national market employer clients. This position will be responsible for leading the company’s large market Client Success team, delivering on client benchmarks and client retention goals, driving revenue goals from upsells with existing large market clients and managing key performance indicators to ensure annual goals are achieved.
Requirements
- 7+ years of experience successfully leading teams working with large, national market employer groups
- Proven track record of working with senior-level executives for client relationship management and consultation within health care benefits segment
- Ability to guide and coach Client Success managers as necessary to ensure their professional development and attainment of goals
- Proven track record to implement and assess performance management processes
- Excellent listening, critical thinking, and problem solving skills
- Excellent messaging, positioning and communication skills
- Project management skills
- Strong business and financial acumen
- Prior success in a fast-growing organization or managing through transformational change
Benefits
- Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group
- Menopause and midlife care
- Health, dental, vision and life insurance options for employees and family
- Free in-person, virtual and text-based mental health and wellness support
- Paid time off, including vacation, sick leave, personal days and summer flex time
- Company equity
- Bonus program
- 401(k) plan with company match
- Access to on-demand legal and financial advice
- Learning and development programs to help you grow professionally and a mentorship program
- Company social events to include annual volunteer day and donation matching
- Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office
