Senior Client Solutions Manager

We’re seeking a strategic, execution-driven Senior Client Solutions Manager to lead post-launch client initiatives, drive outcomes, and elevate the client experience.

Requirements

• 5+ years in client-facing implementation or client success roles, preferably in healthcare or employee benefits
• Proven success managing complex, multi-stakeholder projects with minimal oversight
• Exceptional written and verbal communication skills; able to tailor messaging to diverse audiences
• Strong consultative mindset with a passion for solving problems and driving outcomes
• Experience with tools like Salesforce, JIRA, and Microsoft 365; familiarity with eligibility files and carrier/vendor integrations is a plus
• Bachelor’s degree required; PMP or similar certification preferred

Benefits

• Paid family and parental leave
• Preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support)
• Family and pet care fund
• Menopause and midlife care
• Health, dental, vision and life insurance options for employees and family
• Free in-person, virtual and text-based mental health and wellness support
• Paid time off, including vacation, sick leave, personal days and summer flex time
• Company equity
• Bonus program
• 401(k) plan with company match
• Access to on-demand legal and financial advice
• Learning and development programs to help you grow professionally and a mentorship program
• Company social events to include annual volunteer day and donation matching
• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office