Technical Account Manager

Technical Account Manager role at Proofpoint, requiring 4+ years of industry experience, knowledge of Linux, SMTP, and MySQL, and excellent customer service skills. Responsible for providing technical leadership and support to strategic customers, managing support interactions, and proactively escalating issues. Must have strong communication and project management skills, and be able to work independently and as part of a team.

Requirements

• 4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role
• Knowledge of data communication concepts and technologies, specifically email and networking knowledge of Linux, SMTP, and MySQL
• Working knowledge of Windows, Active Directory, and Microsoft Exchange
• Very strong customer service and excellent communications skills, both written and oral
• A history of successfully leading and directing technical staff through crisis situations
• Adaptable and willing to learn new technologies
• Knowledge of project management and strong time management skills
• Ability to effectively work in a team environment as well as independently
• English: reading & writing for global collaboration (required); conversational speaking skills preferred

Benefits

• Competitive compensation
• Comprehensive benefits
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities