Proofpoint is seeking a Technical Account Manager to work with customers to realize the full value of their products and services, maximizing renewals and add-on transactions. The role requires strong technical and security software foundation, excellent customer service skills, and a passion for ensuring a top quality customer experience.
Requirements
- 4+ years of industry experience in a client/professional services, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
- Knowledge of data communication concepts and technologies, specifically email and networking
- Knowledge of Linux, SMTP, and MySQL
- Working knowledge of Windows, Active Directory, and Microsoft Exchange
- Working knowledge of Email Archive products and Records Management
- Very strong customer service and excellent communications skills, both written and oral
- A history of successfully leading and directing technical staff through crisis situations
- Adaptable and willing to learn new technologies
- Knowledge of project management and strong time management skills
- Able to effectively work in a team environment as well as independently
- Knowledge of Compliance regulations and records management a must
Benefits
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
