Operations System Administrator
ProsperPhoenix, Arizona, United States
Posted April 27, 2026
54000 - 62000 USD
Full Time
About the Company
Prosper is a mission-driven fintech company that helps people thrive by meeting them where they are with simple, trusted, and affordable financial solutions.
Job Description
Prosper is looking for a flexible and detail-oriented individual to manage inbound and outbound contact center systems across multiple lines of business. The ideal candidate will have hands-on experience developing call/work routing strategies and optimizing voice channel operations.
Requirements
- Bachelor's degree preferred
- 1 year+ experience as a Dialer Administrator or in a similar contact center role
- Knowledge of standard call center applications and systems, including IVR, ACD, and dialer technologies
- Experience with NICE's CXone or LiveVox platform strongly preferred
- Experience with LiveVox/NICE and non/voice technology integrations preferred (Zendesk or various Chat/Chatbot functions)
Benefits
- $54,000 - $62,000 a year
