Help Desk Agent (On-call)(2887)
PSI PaxMaryland, United States • Maryland, United States • United States
Posted May 12, 2025
Part Time
About the Company
PSI Pax, Inc., established in 2006 and headquartered in California, Maryland, is an Economically Disadvantaged Women-Owned Small Business (EDWOSB) that specializes in agile program management, software engineering, data analytics, cyber security, IT system administration, and supply chain management. With CMMI ML3 certification and ITIL-trained staff, PSI Pax delivers high-quality services through continuous improvement processes and a commitment to People, Service, and Integrity. The company provides a wide range of services including business intelligence, financial management, infrastructure and system administration, IT service management, program planning, analysis and execution, operations and facilities management, systems modernization, inventory and warehouse management, and PMBOK compliance.
Job Description
PSI Pax is seeking a Help Desk Agent (On-Call) for its government customer in Patuxent River, Maryland. The role involves providing technical assistance to computer users, resolving IT issues, and maintaining customer satisfaction. This position is an on-call, requiring flexibility and availability to handle surge and other fluctuations.
Requirements
- Provide Tier 1 technical assistance to computer program users.
- Answer questions or resolve computer problems.
- Follow processes related to call handling, escalation, data capturing, closure, and follow-up.
- Conduct customer satisfaction call backs.
- Be able to work a flexible schedule, including night shifts, weekends, and some holiday shifts.