Junior Help Desk Agent (2843)
PSI PaxMaryland, United States
Posted November 20, 2024
Full Time
About the Company
PSI Pax, Inc., established in 2006 and headquartered in California, Maryland, is an Economically Disadvantaged Women-Owned Small Business (EDWOSB) that specializes in agile program management, software engineering, data analytics, cyber security, IT system administration, and supply chain management. With CMMI ML3 certification and ITIL-trained staff, PSI Pax delivers high-quality services through continuous improvement processes and a commitment to People, Service, and Integrity. The company provides a wide range of services including business intelligence, financial management, infrastructure and system administration, IT service management, program planning, analysis and execution, operations and facilities management, systems modernization, inventory and warehouse management, and PMBOK compliance.
Job Description
PSI Pax, an Economically Disadvantaged Woman-Owned Small Business, is seeking a Full-Time Junior Help Desk Agent to provide technical support to government customers in a DOD Customer's mission. The role involves assisting clients with computer problems, handling calls, and maintaining customer records.
Requirements
- Assist customers with computer hardware and software usage.
- Answer questions and resolve computer problems.
- Follow established processes and procedures.
- Comunicate with customers and resolve issues.