Customer Service Representative I

Role Overview

Customer Service Representative I will handle customer calls, emails, and chats, resolving product or service problems and providing exceptional customer service experience. The role involves creating accurate records of customer transactions, adhering to internal and client guidelines, and attending upskill trainings to enhance skills.

What You Will Do

Resolve customer issues, troubleshoot technical problems, process customer orders, and escalate issues to appropriate departments. Create accurate records of customer transactions and maintain a high level of professionalism when dealing with customers.

Why It Might Be a Fit

This role requires strong interpersonal and relationship-building skills, effective communication skills, and basic knowledge in computer navigation and MS Office applications. Prior work experience is not necessary, but formal training is needed to enable the job incumbent to perform the job satisfactorily.

Requirements

• At least Sr. High School graduate (or high school graduate in old curriculum), vocational degree of any course, or its equivalent
• Good English communication skills (verbal and written)
• Basic knowledge in computer navigation and MS Office applications
• Strong interpersonal and relationship-building skills