Software Development Supervisor
RayaCX6th of October, Giza, Egypt
Posted January 5, 2026
Full Time
About the Company
RayaCX delivers next‑generation business process outsourcing and customer experience solutions to Fortune 1000 clients worldwide. The company specializes in omnichannel customer service, digital CX, and contact center operations, leveraging advanced analytics, AI, and chatbot technologies to enhance service quality. By sourcing highly skilled talent from competitive labor markets and applying rigorous continuous improvement strategies, RayaCX offers integrated CX consultancy, HRO, and social media moderation services that drive measurable business outcomes. Its long‑standing partnership with global enterprises across North America, Europe, the Middle East, and Africa underscores its reputation for innovation, reliability, and scalable customer experience excellence.
Job Description
The Software Development Supervisor is responsible for leading the implementation team for new digital products and services, transforming business requirements into technical documents, and ensuring quality of team deliverables. They will also work with internal stakeholders, technology providers, and system implementation houses to deliver projects on time and improve existing services using new digital technologies.
Requirements
- Bachelors degree in Computer Science or related field
- 10+ years of experience in software development and project management
- Strong knowledge of digital technologies, omnichannel platforms, social media, analytics, and robotics
- Excellent leadership and communication skills