Technical Account Manager

Role Overview

As the Technical Account Manager, you will provide technical guidance to customers using the Relativity platform. This role is ideal for a technically strong, customer-focused professional who enjoys operating at scale.

What You Will Do

Monitor technical health signals, deliver reactive technical guidance, support intake and oversight of large project tickets, and work collaboratively with cross-functional teams to enhance the product.

Why It Might Be a Fit

This role emphasizes technical program oversight, escalation intake, and best-practice guidance. You will bring clarity to complex technical situations, identify systemic risks, and guide customers toward successful outcomes.

Requirements

• 5+ years of experience in a technical, customer-facing role directly supporting enterprise customers
• Hands-on experience with complex SaaS, IaaS, and/or hybrid environments
• Strong technical troubleshooting and problem-solving skills
• Ability to communicate complex technical concepts clearly to non-technical audiences
• Proven ability to manage multiple concurrent workstreams in a fast-paced environment

Benefits

• Comprehensive health, dental, and vision plans
• Parental leave for primary and secondary caregivers
• Flexible work arrangements
• Two, week-long company breaks per year
• Additional time off
• Long-term incentive program
• Training investment program