Service Desk Technician Level 1
Second 61 LLCFlorence, Colorado, United States
Posted September 3, 2025
27 - 27 USD hr
Full Time
About the Company
Second 61 LLC is a technology and accounting services firm based in rural Colorado that delivers IT security, cloud architecture, and cyber defense solutions to federal, state, and commercial clients. They also provide accounting and ERP services through their XLedger platform, helping businesses manage finances and make data‑driven decisions. With a focus on community empowerment and small‑town grit, the company combines innovation and integrity to drive growth for local and national organizations.
Job Description
Vigilant Defenders is seeking a Service Desk Technician Level 1 to provide telephone technical support to customers. This role involves resolving issues with hardware, systems, and applications, using basic diagnostic techniques, and escalating complex problems as needed. The company is focused on serving a global customer base and providing excellent customer service.
Requirements
- DoD Approved 8570.01 Level I certification (CompTIA A+ assistance may be provided)
- Excellent customer service skills
- Security Clearance / Background Check
- Pass Standard Background Check and Drug Screening
