Case Manager

ServiceNet is seeking a Case Manager to provide direct engagement, case coordination, and resource navigation to guests at The First. The role focuses on ensuring guest well-being by building trusting relationships, conducting needs assessments, and navigating referrals to housing, health, and employment services. The ideal candidate will demonstrate empathy, strong communication skills, and a commitment to equity and person-centered service.

Requirements

• Experience providing direct service to individuals experiencing homelessness, poverty, mental health, or substance use challenges (preferred)
• Strong understanding of trauma-informed care, harm reduction, and housing-first principles
• Excellent interpersonal and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in basic computer use and electronic documentation
• CPR/First Aid and Narcan training (or willingness to obtain)
• Commitment to equity, inclusion, and person-centered service delivery

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Tuition assistance
• Public Service Loan Forgiveness (PSLF) eligibility
• Tuition remission for eligible classes
• Opportunities for career development