Account Manager - APAC

Sidetrade Australia is a AI company, listed on Euronext Growth, on a mission to revolutionize the way organisations unlock value from their customers leveraging its AI-powered Order-to-Cash solutions.

Requirements

• Own and manage a portfolio of existing ezyCollect customers globally
• Proactively identify upsell and cross-sell opportunities across products, modules, usage and regions
• Run a full consultative upsell cycle: discovery, solutioning, commercials, negotiation and close
• Manage pricing discussions, contract variations and renewals in collaboration with the CRO
• Build strong relationships with key stakeholders (CFOs, Financial Controllers, AR leaders, Operations)
• Understand each client’s current workflows, pain points and maturity
• Position ezyCollect as a strategic advisor, clearly articulating ROI and business impact
• Support clients through change as their business scales or evolve
• Partner closely with the Customer Success team to identify the right opportunities with the right clients
• Work with GTM & Marketing to run targeted campaigns that generate CSQLs. This may include self-run webinars, promotions, client events and account-based initiatives
• Act as the voice of the customer, providing structured feedback to Product and Engineering
• Maintain accurate notes, opportunities, forecasts and activity in the CRM
• Track pipeline health, expansion targets and campaign performance
• Ensure all commercial and administrative tasks are completed to a high standard

Benefits

• Competitive salary
• Stock options
• Professional development opportunities
• Flexible working hours
• Collaborative and supportive team environment
• Opportunity to work with a leading AI company
• Culturally diverse and inclusive workplace