Customer Service Consultant

Skipton Building Society is seeking a Customer Service Consultant to work in their Ripon Branch. The role involves providing exceptional customer service, understanding customers' needs, and offering personalized solutions. The ideal candidate will have previous experience in interacting with customers and a passion for delivering exceptional service.

Requirements

• Previous experience of interacting with customers
• Ability to work well alongside others with a 'one-team' mindset
• Ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management
• Desire and ability to grow, adapt and change whilst accommodating business needs and priorities

Benefits

• Annual discretionary bonus scheme
• 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years
• Holiday trading scheme allowing the ability to buy and sell additional annual leave days
• Generous employer matched pension contributions - up to 10% per annum
• Employee Assistance Programme
• Online employee discount platform (retailers, entertainment, eating out and travel)
• Three paid volunteering days per year
• Colleague mortgage and savings accounts
• Host of colleague discount schemes
• Commitment to training and development
• Private medical insurance for all colleagues
• Salary Sacrifice Scheme for hybrid/electric car