Renewal Manager
SmartcatLisbon, Portugal • New York, New York, United States • London, England, United Kingdom • Costa Rica • Serbia • Armenia • Georgia • Spain
Posted April 10, 2026
Full Time
About the Company
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
Job Description
We are seeking a Renewal Manager to join our Revenue organization and own the renewal and escalation process for a defined segment of customers. This role plays a critical part in protecting recurring revenue and delivering a seamless customer experience.
Requirements
- Owning measurable outcomes (retention, renewals, revenue targets, operational KPIs, or similar performance-based goals)
- Experience in Customer Success, Revenue Operations, Sales Operations, Renewals, or a customer-facing operational role in a SaaS environment
- Strong organizational skills with exceptional attention to detail
- Clear, professional written and verbal communication skills
- Experience working with CRM systems, contract/order form processes, and billing workflows
- Ability to identify revenue expansion signals and collaborate cross-functionally
- Process-oriented and proactive
- Comfortable working in a fully remote, fast-paced, high-growth environment
Benefits
- Flexible remote work options
- Global team
- AI innovation
- Opportunities for career growth
