Renewal Manager

Renewal Manager role at Smartcat, a company building the future of work with Agentic AI. Own the renewal and escalation process for customers under $10,000 in ARR, playing a critical role in protecting recurring revenue and delivering a seamless customer experience.

Requirements

• Demonstrated track record of owning measurable outcomes (retention, renewals, revenue targets, operational KPIs, or similar performance-based goals)
• Experience in Customer Success, Revenue Operations, Sales Operations, Renewals, or a customer-facing operational role in a SaaS environment
• Strong organizational skills with exceptional attention to detail; comfortable managing multiple renewal timelines simultaneously
• Clear, professional written and verbal communication skills; able to handle customer objections and escalations calmly and effectively
• Experience working with CRM systems (e.g., Salesforce, HubSpot), contract/order form processes, and billing workflows
• Ability to identify revenue expansion signals and collaborate cross-functionally to drive smooth handoffs to Sales
• Process-oriented and proactive; motivated by improving systems and reducing friction in recurring revenue workflows
• Comfortable working in a fully remote, fast-paced, high-growth environment

Benefits

• Fully remote team
• Be part of an AI Native Organization
• Innovating a $100 Billion industry
• Join the rocketship to scale-up 10x and beyond together
• Smartcat Culture: Where Diversity Meets High Performance