Insurance Customer Service Representative

Role Overview

Tillman Insurance is a family-owned independent insurance agency seeking an Insurance Customer Service Representative to join their team. The role involves providing outstanding support to clients, processing policy changes, and maintaining accurate client records. The ideal candidate will have prior customer service experience, strong communication skills, and a positive attitude.

What You Will Do

The Insurance Customer Service Representative will be the first point of contact for customers, assist with policy questions, process policy changes, and maintain accurate client records. They will also support the sales team with quoting and cross-selling efforts.

Why It Might Be a Fit

This role offers a stable, professional career with growth opportunities in the insurance industry. The agency has a supportive team environment where your work truly makes a difference.

Requirements

• Prior customer service or office experience
• Strong communication skills (phone, email, in-person)
• Comfortable using computers and learning new systems
• Positive, team-oriented attitude with a desire to help others
• Sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Dental insurance
• Vision insurance
• Gym membership
• Paid cell phone