Commercial Customer Growth Account Manager
TricentisManila, Philippines
Posted February 26, 2026
Full Time
About the Company
Tricentis is a global company that strives for success while inspiring those around us by knowing what we need to achieve and how we'll achieve it.
Job Description
As a Commercial Customer Growth Account Manager, you will be the main point of contact for customers after the sale, ensuring they get value from their purchase and maximize the value of their Tricentis investment. Your role will involve managing customer relationships to foster ongoing engagement, accelerate time to value, promote continuous usage, and resolve issues promptly.
Requirements
- Proactively engage with various customer teams on a regular basis
- Collaborate with customers to deeply understand their unique business goals and objectives
- Develop and maintain a shared success plan with each customer
- Lead discovery sessions to identify additional use cases or unmet needs
- Build relationships with stakeholders beyond the primary point of contact
- Identify opportunities from assigned clients, including upselling and cross-selling of related services
- Determine if/when customers are at risk and escalate as necessary for timely resolution and retention enhancement
- Support 80+ customers, depending on size and complexity
- Maintain current functional and technical knowledge of products and services
Benefits
- Market competitive compensation and benefits
- Day 1 HMO coverage with 3 free dependents
- Hybrid work arrangement
- Supportive and engaged leadership team
- Collaborative, digital-first team environment