Commercial Customer Growth Account Manager

As a Commercial Customer Growth Account Manager, you will be the main point of contact for customers after the sale, ensuring they get value from their purchase and maximize the value of their Tricentis investment. You will manage customer relationships to foster ongoing engagement, accelerate time to value, promote continuous usage, and resolve issues promptly.

Requirements

• Be primary post-sale point of contact for all Customer Accounts tied to your role
• Establish an action-oriented and rigorous approach to regularly engage with customers
• Collaborate with customers to deeply understand their unique business goals and objectives
• Develop and maintain a shared success plan with each customer
• Proactively guide customers in achieving their objectives
• Identify opportunities from assigned clients
• Determine if/when customers are at risk and escalate as necessary
• Be accountable for client consumption, renewal and retention results
• Maintain current functional and technical knowledge of products and services
• Support 80+ customers

Benefits

• Market competitive compensation and benefits
• Day 1 HMO coverage with 3 free dependents
• Hybrid work arrangement
• Supportive and engaged leadership team
• Opportunity to shape scaled customer success programs
• Collaborative, digital-first team environment