Customer Growth Account Manager

Tricentis is seeking a Customer Growth Account Manager to manage customer relationships, drive renewals, and expand accounts by navigating enterprise organizations and working closely with Champions and account teams.

Requirements

• Be primary post-sale point of contact for all Customer Accounts
• Establish an action-oriented and rigorous approach to regularly engage with customers
• Collaborate with customers to deeply understand their unique business goals and objectives
• Develop and maintain a shared success plan with each customer
• Proactively guide customers in achieving their objectives
• Lead discovery sessions to identify additional use cases or unmet needs
• Build relationships with stakeholders beyond the primary point of contact
• Partner with Customer Growth Solution Architect to ensure technical alignment with business goals
• Identify opportunities from assigned clients
• Determine if/when customers are at risk and escalate to Tricentis CGAMs
• Be accountable for client consumption, renewal and retention results
• Handle escalations and coordinate across functional areas of Tricentis
• Support 40-50 Tier 1 & 2 customers, depending on size and complexity
• Maintain current functional and technical knowledge of products and services

Benefits

• Supportive and engaged leadership team
• Career path and professional & personal development
• Modern and new office space in the heart of London
• Pension plan
• Private health insurance
• Group Life Insurance
• Enhance statutory Maternity and Paternity Pay
• A number of leave offerings: volunteer days, vacation days, public holidays, and flex/floating leave days