Specjalista/tka ds. relacji i utrzymania klienta
Twisto, A Param CompanyMasovian Voivodeship, Poland
Posted February 12, 2025
Full Time
About the Company
Twisto is a fintech BNPL service offering flexible and stress-free payment solutions to over 2.5 million customers in Czech Republic, Poland, and Romania. As the first to introduce BNPL in the Czech market, Twisto provides merchants with tools to increase conversions and average order value while giving customers options like deferred payments and exclusive benefits. Since joining Param's fintech group in 2023, Twisto continues to innovate in digital finance.
Job Description
We are currently looking for a Relationship and Customer Retention Specialist. The role involves contacting clients as part of retention campaigns to provide proactive advice, promote and sell company products.
Requirements
- At least 6 months of experience in working in telesales using techniques of upselling in the financial, fintech or related industries
- Positive attitude
- Good communication skills, good diction, ability to clearly convey information, active listening, and adapting to client needs
Benefits
- Employment contract with a basic salary and performance-based bonus
- Work from Monday to Friday
- Well-located office in the heart of Warsaw (Żelazna 59a) or the option of hybrid work
- Edenred lunch card
- Private medical care and Multisport card with a subsidy
- Flexible working hours
- 5 additional paid parental leave days for fathers after the birth of a child
- 30 days of paid annual leave + 4 additional days off for administrative matters (total of 34 days a year)
