Network Engineer L2

The Network L2 Engineer will support, manage, and optimize enterprise network infrastructure across LAN, WAN, and SD-WAN environments, performing L2-level support, troubleshooting, and resolving issues related to routing and switching technologies.

Requirements

• Perform L2-level support for LAN, WAN, and SD-WAN operations
• Troubleshoot and resolve issues related to routing and switching technologies
• Provide 2nd-tier support for escalated network and firewall incidents
• Diagnose and resolve cloud connectivity and network-related issues
• Support enterprise security infrastructure including firewalls, security appliances, and NAC solutions
• Manage NAC operations such as device onboarding, authentication, profiling, and policy enforcement
• Ensure compliance with network security standards, configuration baselines, and audit requirements
• Configure, manage, and troubleshoot Wi-Fi infrastructure
• Execute network changes as per ITIL processes
• Work closely with L1 and L3 teams to ensure efficient escalation, resolution, and closure of incidents
• Monitor network performance and health using tools such as SolarWinds, WhatsUp Gold, or similar platforms
• Maintain updated network documentation, diagrams, configuration backups, inventory, and knowledge base articles
• Assist in network upgrades, migrations, and technology refresh projects
• Support modernization initiatives involving Cisco Nexus, ACI, cloud networking, and other emerging technologies
• Collaborate with cross-functional teams to improve network performance, scalability, and security posture