End User Support
Ubiquity Global Services, Inc.Location not specified
Posted April 27, 2026
Full Time
About the Company
Ubiquity Global Services, Inc., headquartered in New York City with global delivery locations, is a leading CX provider for financial services, healthcare, and e-commerce. The company offers comprehensive solutions including business process outsourcing, customer relationship management, contact center services, compliance management, identity verification, fraud detection, business process automation, transcription, and Medicare & Medicaid managed healthcare solutions. Distinctively, Ubiquity focuses on delivering multilingual, end-to-end services that enhance client and customer experiences across diverse industries.
Job Description
Participate in decision making and collaborating with other IT teams in department wide projects. Support ticket auditing and technical assistance, as well as creating training materials and troubleshooting hardware problems.
Requirements
- 3+ years of relevant functional experience in similar roles
- Exceptional customer-facing skills
- Good knowledge of escalation procedures, incident management, and ITIL principles
- Time-management skills and ability to establish deadlines for resolution
- Comfortable working with company help desk software and remote access desktop programs
- Extensive experience with operating systems, including Windows, Mac OS, and Virtual Desktops
- Ability to prioritize and manage multiple projects
- Professional written and interpersonal skills
