Senior End User Support Analyst

Join Ultra Maritime in shaping the future of naval warfare as a Senior End User Support Analyst. The role requires providing IT support at the Dartmouth office in Nova Scotia, Canada, with experience in hands-on technical support, infrastructure troubleshooting, and customer-facing approach.

Requirements

• 5+ years in a customer-facing IT technical support role
• Experience in system administration and networking fault diagnostics
• Current MCSE or equivalent certification, CCNA or networking certificate (Desirable)
• Knowledge of VMware and ESXi, Hyper-V
• Good knowledge of Active Directory and Group Policy
• Excellent customer service skills
• Knowledge of Microsoft Operating systems, Windows based applications
• Excellent troubleshooting skills that include application diagnostics, hardware diagnostics and operating systems
• Excellent communications skills, including verbal, written and interpersonal abilities
• Ability to effectively prioritize multiple competing tasks, resource planning, and travel itinerary
• Security clearance required

Benefits

• Extended health and dental
• Life insurance
• RRSP
• Deferred profit sharing
• Optional critical illness insurance
• EFAP
• Student bursaries