Customer Onboarding Specialist
Validity Inc.Broomfield, Colorado, United States • Boston, Massachusetts, United States
Posted March 10, 2026
Full Time
About the Company
Validity is a truly unique company with massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies, and a winning culture.
Job Description
Onboarding Specialists at Validity are enthusiastic problem solvers who troubleshoot client problems and view and analyze situations from a logical perspective. The role is responsible for onboarding and training new clients to ensure product adoption and usage.
Requirements
- 2-3 years of Customer Success, Customer Service, Customer Support, Technical Support experience
- Excellent time management skills
- Ability to troubleshoot client problems and complex product issues
- Public speaking or advanced presentation skills
- Knowledge of email deliverability and/or email delivery (i.e. ESPs)
- Previous knowledge of the Salesforce CRM application including data structure and API integration can be of advantage.
- Previous SAAS experience
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Bonus opportunities
- Stock options
